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Terms and Conditions

Last updated: January 2024

Important Notice

These terms and conditions contain important information about your rights and obligations. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing and using CheckAtHome's website and services, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily access the materials (information or software) on CheckAtHome's website for personal, non-commercial transitory viewing only.

3. Service Description

CheckAtHome provides at-home health testing kits and laboratory analysis services. Our services include:

  • At-home blood testing kits
  • Laboratory analysis and reporting
  • Online results portal
  • Healthcare professional consultations

4. User Responsibilities

Users are responsible for:

  • Providing accurate personal and medical information
  • Following all kit instructions carefully
  • Using the service in accordance with applicable laws
  • Maintaining the confidentiality of their account information

5. Medical Disclaimer

Important: Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

7. Payment Terms

Payment is required at the time of order. We accept major credit cards and other secure payment methods. All prices are subject to change without notice.

8. Shipping and Delivery

We strive to deliver your test kit within 1-2 business days. Delivery times may vary based on location and other factors.

9. Returns and Refunds

Due to the nature of our health testing products, we do not accept returns once the kit has been opened or used. Refunds may be available for unopened kits within 14 days of purchase.

10. Limitation of Liability

In no event shall CheckAtHome or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use our services.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: legal@checkathome.co.uk
  • Phone: +44 (0) 123 456 7890
  • Address: CheckAtHome Ltd, Health Innovation Centre, London, UK